Frequently Asked Questions

Question 1

What are your delivery days and timings?

Accepted Answer

We deliver on Tuesday, Thursday, and Saturday. You can choose from three time slots: Morning (7 AM - 11 AM), Afternoon (11 AM - 3 PM), or Evening (3 PM - 7 PM). For urgent orders, use our Rush Order feature to get same-day delivery via WhatsApp.

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Question 2

What is the minimum order value for free delivery?

Accepted Answer

Orders above ₹299 qualify for FREE delivery. For orders below ₹299, a delivery charge of ₹40 will be applied.

Question 3

Which areas do you deliver to?

Accepted Answer

We currently deliver across Hyderabad and surrounding areas. Enter your pincode during checkout to check if we deliver to your location. We are constantly expanding our delivery network.

Question 4

Can I schedule my delivery for a later date?

Accepted Answer

Yes! During checkout, you can select your preferred delivery date and time slot. We recommend ordering at least one day in advance to ensure availability of your preferred slot.

Question 5

How fresh are your products?

Accepted Answer

All our meat and fish are sourced fresh daily from trusted farms and fisheries. We never sell frozen products. Every item is cleaned, cut to your preference, and packed on the same day of delivery to ensure maximum freshness.

Question 6

What cut types do you offer?

Accepted Answer

We offer various cut options including Curry Cut, Biryani Cut, Boneless, With Bone, Steaks, Fillets, and more depending on the product. You can select your preferred cut type while adding items to cart.

Question 7

How is the meat packed for delivery?

Accepted Answer

All products are vacuum-sealed in food-grade packaging and delivered in insulated bags with ice packs to maintain the cold chain. This ensures your meat stays fresh and safe during transit.

Question 8

Do you sell marinated products?

Accepted Answer

Yes! We offer a variety of ready-to-cook marinated options including Tandoori, BBQ, Pepper, Lemon Herb, and regional marinades. These are perfect for quick and delicious meals.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major payment methods including Credit/Debit Cards, UPI (Google Pay, PhonePe, Paytm), Net Banking, and Cash on Delivery (COD). All online payments are 100% secure.

Question 10

What if I receive a damaged or wrong product?

Accepted Answer

We have a 100% satisfaction guarantee. If you receive a damaged, spoiled, or incorrect product, contact us within 2 hours of delivery with photos. We will either replace the product or provide a full refund.

Question 11

How do refunds work?

Accepted Answer

Refunds for online payments are processed within 5-7 business days to your original payment method. For COD orders, refunds are credited to your KRN Cuts wallet for future use.

Question 12

Can I cancel or modify my order?

Accepted Answer

You can cancel your order before it goes into processing. Once the order is confirmed and being prepared, cancellation may not be possible. To modify an order, please contact our support team immediately.

Question 13

How can I track my order?

Accepted Answer

You can track your order in real-time through the "Track Order" page on our website or app. Just enter your order ID to see the current status, timeline, and delivery partner details.

Question 14

Do you offer bulk orders for events?

Accepted Answer

Yes! We offer special bulk pricing for parties, events, restaurants, and catering services. Contact us via WhatsApp at +91 9959565888 or through our support page for bulk order inquiries.

Question 15

How does the Refer & Earn program work?

Accepted Answer

Share your unique referral code with friends. When they sign up and complete their first order, you get ₹100 credited to your wallet and they get 10% off on their first purchase. There is no limit to how many friends you can refer!

Question 16

How should I store the meat after delivery?

Accepted Answer

For best freshness, refrigerate immediately upon delivery and consume within 24-48 hours. If you need to store longer, freeze the products. Always keep meat and fish at temperatures below 4°C (40°F).